Try sending requests with a Google translation included. Playrix Entertainment is not an English speaking company, so maybe they are not fully understanding your messages. All I can suggest is that you persist with your complaints as I'm sure you'll get a working code eventually. I can understand how you feel as I've been in similar situations after spending money on games and getting nothing in return in fact I've lost several hundred pounds over the last 10 years partly due to developers and game houses going out of business (post the 2008 financial crisis) and no longer supporting their games, most of which have required online activation via their servers, which no longer exist. I've never heard of any other community member having such issues. They stopped giving two years ago for some reason. They have given away hundreds of thousands of copies of most of their games over the past 10 years, having been one of the game giveaway sites regular top contributors (together with Alawar). Hi Debra, I'm really shocked that Playrix are behaving in this way. This was the first time I had purchased the PC version of one of your games and if things would have worked out I had my eye on a few more but now I'd be afraid of being put through the same rip off scheme. I have been cheated and given the runaround and am absolutely sick of the entire ordeal. I am in disbelief that Playrix would be so dishonest and run me through the ringer for several months as they/you have.Īs I told them on my last e-mail I demand that my e-mail be escalated to management and dealt with in a timely manner. Now after sending e-mails I am getting nothing back in return. I was kind and accepted a different game farmscapes, I was sent a link to farmscapes, played for 3 days and discovered that I had been playing the free trial version. Finally after demanding my money back, I was offered some new choices of games if I found that acceptable. You can not send messages through the trial version. I complained via e-mail and through the playrix site over and over again just to be told that I needed to contact them through the game. I purchased farmscapes for my computer a few months ago and was given the trial version.
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